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FREQUENTLY ASKED QUESTIONS

ARE PRODUCTS AT MAIUS COSMETICS CRUELTY FREE?

WHEN WILL MY ORDER SHIP?

WHAT SHIPPING SERVICES DO YOU OFFER?

HOW DO I FIND THE STATUS OF MY ORDER?

DO YOU OFFER FREE SHIPPING?

WHERE DO YOU SHIP?

ARE THERE SHIPPING RESTRICTIONS?

WHERE IS MY ORDER?

WHICH PAYMENT METHODS ARE ACCEPTED?

WHAT ARE THE RESTRICTIONS ON PROMO CODE USE?

WHAT ARE THE CONDITIONS WHEN USING PREPID CREDIT CARDS?

CAN I CANCEL MY ORDER?

MY ITEMS ARRIVED DAMAGED. WHAT SHOULD I DO?

HOW DO I RETURN OR EXCHANGE A PRODUCT?

I LOST MY RETURN SLIP. WHAT SHOULD I DO?

CAN I GET A PRICE ADJUSTMENT IF A PRODUCT I RECENTLY BOUGHT IS NOW DISCOUNTED?

WHAT WE GUARANTEE