MAIUS COSMETICS does not test any of our products or ingredients on animals nor do we approve of animal testing. The same goes for our manufacturers.

So, how do we test our products?

With permission from real people, of course. Yes, we test our products on people only.

Orders received before 2pm EST will be treated the same day. 

Orders received after 2pm EST will be treated the following business day.

When your order has been shipped, you will get an email that includes your tracking number and link for your convenience. 

Please be sure to give the system 24 - 48 hours to update.

We offer different domestic and worldwide shipping options for your convenience. To help you better decide, we have listed the different time frame estimates below:

DOMESTIC TIME FRAME

• Canada Post Priority: 1 - 2 business days
• Canada Post Xpressport: 2 - 3 business days
• Canada Post Expedited: 3 - 5 business days
• UPS Express: 1 - 2 business days
• UPS Expedited: 2 - 3 business days
• UPS Standard: 3 - 5 business days
• DHL Express: 1 - 2 business days

INTERNATIONAL U.S.A TIME FRAME

• Canada Post Priority USA: 1 - 2 business days
• Canada Post Xpressport USA: 3 - 4 business days
• Canada Post Expedited USA: 4 - 7 business days
• DHL Express Worldwide: 2 - 3 business days
• Chit Chats Express (USPS): 2 - 4 business days

INTERNATIONAL TIME FRAME

• Canada Post Priority Worldwide: 3 - 5 business days
• Canada Post Xpressport International: 5 - 8 business days
• Canada Post Tracked Packet International: 7- 11 business days
• DHL Express Worldwide: 5 - 8 business days

For international shipments, the goods will be imported on behalf of the consignee/buyer. The consignee authorizes MAIUS COSMETICS to import the goods on his/her behalf. Further, the consignee/buyer agrees MAIUS COSMETICS may delegate the obligation to import the goods on his/her behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods.

Due to bad weather conditions and depending on order destination, delays may occur. Any orders containing a hazmat item (fragrance, pressurized spray cans, etc.), must be shipped ground Standard shipping as hazmat items cannot be transported by air. We regret to inform you that hazmat items cannot be shipped to Hawaii, Alaska, Puerto Rico, or internationally.

Any details pertaining to your order including the status of the particular order, can be found under Order Status on the My Account option. The Order History does not update until your package(s) have shipped. Once you have placed your order, please note that it will take 24 - 48 hours before you receieve an email from us with your tracking number.

We offer FREE Standard shipping for orders over $50 to destinations in Canada and over $75 for orders to the U.S.A. Note that free shipping is based on your total amount after discounts and before shipping charges, taxes, etc. have been applied.

For orders shipped outside of Canada, taxes & duties in addition with the purchase price of the goods will be the responsibility of the customer to pay. 

International custom fees are not calculated by MAIUS COSMETICS. Courier will contact customer regarding custom fees owed before shipment arrival.

We ship to all locations worldwide.

For international orders that have been placed in USD or CAD currency, please ensure that your billing and shipping addresses match. In the case that your international addresses do not match, your order will be cancelled. Contact us at support@maiuscosmetics.com if you have any questions.

Payment of customs and duty fees, on international orders, is the responsibility of the customer. However, for international orders that are outside the U.S. your financial institution may charge additional currency conversion. Before confirming your order, please call your financial institution to find out the type of charges you can expect from them.

MAIUS COSMETICS cannot credit you for the fees stated above that are due after your order confirmation since they are paid to your financial institution and/or country.

Any orders containing a hazmat item (fragrance, pressurized spray cans, etc.), must be shipped ground-only standard shipping as hazmat items cannot be transported by air, due to air transport restrictions and regulations. We regret to inform you that hazmat items cannot be shipped to Hawaii, Alaska, Puerto Rico, or internationally.

Sometimes, our couriers ( Canada Post, UPS & DHL) mark packages as delivered even though they're in transit. Please give them some time as your package is very likely on it's way to you. 

If in the case that your package was stolen, a claim can be filed with the courier you have selected to deliver your package. We advise that you select the delivery services that UPS or Canada Post (Express, Priority and Expedited) offer upon checking out ONLY as these companies offer insurance for goods up to $100.

Once orders have been shipped, your package is in the care of the courier. Any questions that you have pertaining to your package, please contact and/or submit a claim with the courier directly. UPS  and Canada Post recommend waiting 24 - 48 hours before assuming that the package is lost. 

After 24 - 48 hours, please complete the online claim forms on their websites or contact their customer service support for further assistance.

• Canada Post Customer Service: 1 (866) 607-6301
• Canada Post File A Claim: https://www.canadapost.ca/web/en/kb/details.page?article=item_not_delivered&cattype=kb&cat=receiving&subcat=maildelivery

• UPS Customer Service: 1 (800) 742-5877
• UPS File A Claim: https://www.ups.com/ca/en/help-center/claims-support.page

• DHL Customer Service: 1 (855) 345-7447

We accept Interac, Visa, Mastercard, Amex, Paypal, Apple Pay, Google Pay and Shop Pay.

Promo codes can be applied during order checkout but cannot be applied to items that have been discounted or are currently on promotion. Note that promo codes have expiration dates and if you happen to have multiple valid promo codes, you'll need to choose one as they cannot be combined.

Before using our secure checkout, please ensure that you register your prepaid Visa, American Express, or Mastercard with your mailing address. Although your prepaid card may be valid and active, if your billing address cannot be verified with our secure checkout your order may be declined.

As soon as we receive a confirmation of your order, we begin to process it immediately hence we are unable to make any changes or cancellations. If there are any issues with your order, email us immediately at support@maiuscosmetics.com.

When packaging and handling all products, we do our very best to prevent any damages as much as possible and even with great care, items can sometimes be damaged during transit to their destination. If you happen to receive a damaged or defective product, you need to be report it to us within 30 days of delivery or receipt of order in person. Please contact our Support Team at support@maiuscosmetics.com and provide a photo of the damaged or defective product alongside a copy of your packing slip or order number. 

After we carefully review your submission, you will receive a response within 24 - 48 with our decision. If we deem the product to be defective, MAIUS COSMETICS will send you a replacement of the same product at no additional charge.

We have a 30-day return and exchange policy, which means you have 30 days after receiving your item to request a return or exchange. 
To be eligible for a return or exchange, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at support@maiuscosmetics.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any questions about our refund policy or your specific item at support@maiuscosmetics.com.

Exceptions / non-negotiables

Unfortunately, we cannot accept returns on sale items or gift cards.

Don't sweat it. Just send us an email to support@maiuscosmetics.com and we'll be able to help you.

Orders that were made before a promotion are not eligible to receive discounts, price adjustments or new promotions. MAIUS COSMETICS reserves the right to cancel and/or modify all promotions on our website, and to cancel any order that involves any altered or unauthorized use of our offers.

Pricing on maiuscosmetics.com is subject to change at any time without notice.

Affordable Price Guarantee 

We are committed to providing you with the best experience with our high value products for an affordable price. As long as we continue to offer breathtaking services and products to our customers, our products will remain high quality and affordable.

Privacy Policy

Your privacy is our priority. Our Privacy Policy, in complete detail, is made accessible to our customers on our website.

Security

We provide a secure shopping experience for all of our customers. Our website is always up to date with industry best practices and is protected by SSL encryption which protects your data including credit card data and overall customer data.

By contacting us directly at support@maiuscosmetics.com or fill out our Contact Us Form